I put in the password when prompted and all is fine. I validated the password on the keystore file using the following command: keytool -v -list -keystore C:\pam.keystore I have even performed a complete reinstall of PAM. I've tried everything I can think of to solve this problem. Keytool error: java.io.IOException: Keystore was tampered with, or password was Keytool.exe -keystore C:\PROGRA~1\CA\PAM\server\c2o\.config\c2okeystore -export -alias tomcat -file itpam.cerĮnter keystore password: (using the new "" from OasisConfig.properties as instructed) I then went to C:\Program Files\Java\jdk****\bin and ran the keytool.exe. I took that password and exchanged it with the "" in the OasisConfig.properties file and saved the file. I ran the PasswordEncryption.bat file to get the password encrypted. I was given a keystore file from our Certificate Authority with a known and tested (using keytool.exe) password and alias. I was able to connect SDM and PAM using this information with a default OasisConfig.properties file where the ALIAS was ITPAM, etc. How to Enable Communications between Service Desk - CA Knowledge In order to connect SDM and PAM, I'm using my notes as well as the online instructions at: Details: nested exception is: : : PKIX path building failed: .SunCertPathBuilderException: unable to find valid certification path to requested target There is a problem accessing CA IT PAM Workflow - please try again or contact the administrator. I receive this error in SDM when attempting to connect to PAM by trying to add a workflow to a Change Category: Accessing either PAM or SDM using a browser is successful. This is a development environment (recreate) that is not able to connect. I have PAM working in my production environment. PAM and SDM are on different servers but are on the same subnet, so they can (and have in the past) communicated correctly. I'm trying to get Process Automation (PAM ) to communicate with Service Desk Manager (SDM) using SSL. Since North American support is offline today for holiday, and unable to look at my current ticket, I'm going to ask the community for support.
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